Frequently asked questions

Here are answers to some of the most asked questions about Recall.

Help & Product Questions

For the quickest responses you can join our Discord channel. Alternatively, you can email our support at where you will get a response within 24 hours (usually a lot quicker). We are also currently building out our documentation which should answer most common questions.

For the best experience you should use Recall on desktop (Mac or PC) with our browser extensions for Chrome or Firefox. We also have mobile apps for iOS and Android which are currently in Beta.

Recall has a personal knowledge base where you can save your summaries. The summaries are automatically categorized and when you save a new summary, Recall finds relations with past content you have saved, helping you resurface information that you may have forgotten about. Recall also has features to help you revisit and learn from the summaries you have saved by using Spaced Repetition and Active Recall.

Recall can summarize any online content including the following:
▢️ YouTube videos
πŸ“° Articles
πŸ“„ PDFs
πŸ“ Blog posts
πŸŽ™οΈ Podcasts
πŸ“™Wikipedia pages
🍳 Recipes

Yes, once you add a summary to your personal knowledge base, you can edit it to your liking using our text editor.

Active recall is the practice of actively stimulating your memory during the learning process. Instead of passively reading or listening to information, you challenge your brain to retrieve and produce the information without looking at the source. With Recall, you can practise active recall by generating questions based on the summaries in your personal knowledge base. This will really test your knowledge and help the content stick.

Spaced repetition is a learning technique that involves reviewing information at increasing intervals over time. Instead of cramming all at once (which might help in the short term but falters in the long run), you review the material multiple times, spacing out each review session. This method leverages the psychological spacing effect, wherein our brains tend to retain information better when we learn it a few times over a longer span, rather than repeatedly in a short span.With Recall, you can review the summaries you have saved on a spaced repetition schedule. You will receive a weekly email with your summaries to review or you can review them directly from the web app.

If you're anything like us, then everyday you learn about interesting new things from blog posts and news articles you read, podcasts you listen to and videos you watch. Unfortunately most of what you learn from this content is forgotten within a couple of months. A practical solution to this is to summarize what you learn and write it down somewhere. However the problem with this approach is:

  1. It is time consuming and you often just don`t feel like taking down your own notes.
  2. And overtime you write down so much that it becomes difficult to find what you need when you need it.

Recall solves these problems by automatically summarizing content and categorizing it in a consistent way. Connections are also drawn between the content you add, helping resurface existing content when it is related to something new.

Privacy and security

Yes, Recall is built using best practices and with a strong commitment to security and data protection. You can read more in our privacy policy.

Recall is a local-first application which means all your data is primarily stored on your device. All queries and database operations happen directly on your device making Recall fast and responsive. For backup and syncing between devices we store your data on a database hosted with Google Cloud in a data centre located in Belgium (europe-west1).

Yes, you can export all your data to markdown files. To do this, open the main app menu, click Settings and then click Export. This will download all your data into a zipped collection of markdown files.

To completely delete your Recall account along with all your data, open the main app menu, click Settings and then click Delete Account. Please note that this cannot be undone and your data will be permanently removed (locally and from our servers).

It's understandable that you might hesitate to invest your time in entering your information into a new application, given the natural concern that it could potentially vanish one day. I want to reassure you that we are fully committed to Recall for the long haul. However, in the unlikely and unfortunate event that Recall does not succeed, we will guarantee that users have ample time to export their data so it can be transferred to another application. Additionally, we would open-source the project, enabling users to host Recall on their own.

Our Product Roadmap

We are only just getting started and have an ambitious roadmap full of new features that are going to be added to Recall. We share some of the ones that we have planned in the next few months on our public roadmap.

Yes, you can submit feature request. You can also upvote feature requests that others have already made by other users.

Subscription, Pricing and Refunds

We support bank/credit cards, Apple Pay, Google Pay, Cash App, WeChat Pay and Link.

Yes, you can get started with Recall for free. In the free tier you can create 10 free AI generated summaries. After that you can continue to create as many in-app knowledge cards as you like.

Don't worry, you will still have access to your knowledge base and you will be able to continue manually adding and editing your content. You can also continue to add content using the in-app search. You will just not be able to continue using the AI generated summaries.

Yes, we frequently do discounts. Stay tuned to our Discord channel and Twitter to make sure you don't miss out.

You can cancel your subscription by clicking the main app menu, then clicking on Settings. From Settings, click Manage Subscription where you can login to our subscription portal and cancel your account.

About Recall

We are a small, ambitious team based in Amsterdam πŸ‡³πŸ‡±. Our founders are from South Africa πŸ‡ΏπŸ‡¦ and Serbia πŸ‡·πŸ‡Έ.

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